GreenEcho automated the integration and workflow of Dun & Bradstreet Credit authentication into Salesforce.com to significantly reduce the manual processes required to authorize the credit check for a potential new customer. This solution reduced credit check calls and manual processes by 75% greatly improving the customer experience and significantly reducing the costs of acquiring a new customer while quickly rejecting… continue reading.
Posts By: MB&B
GreenEcho was retained by this mutli-billion dollar organization to automate much of its sales and operational needs on SalesForce.com. GreenEcho was asked to understand the issues being faced by the company and to present multiple solutions to the problems. Once presented, GreenEcho was engaged to implement the preferred solution in an aggressive timeframe so as to achieve certain goals and… continue reading.
GreenEcho was asked to perform business analysis services for this waste management company. The project is complex and touches all aspects of the company’s operations. GreenEcho’s leadership has enabled the company to reduce its reliance on other third party vendors, reduce costs, and enjoy increased capabilities. With GreenEcho’s Salesforce.com knowledge and expertise, we are able to greatly reduce the time… continue reading.
The largest real estate apartment management company in the United States approached GreenEcho to assist in a strategic transformation of its embedded SalesForce.com environment. GreenEcho was asked to provide day to day operational support of the company’s environment, and also was asked to provide strategic vision and direction of the cloud solution within the company. We continue to work with… continue reading.
Technology is an integral part of all operating components of an organization. This organization needed an executable strategy that created synergies between the unique business needs of the company and its technology vision and implementation. GreenEcho worked with the executive suite to deeply understand the business strategy, existing technologies and cloud-technologies, the IT Organization, and developed iterative process improvements and… continue reading.
In an effort to provide a high level of customer service to the field organization of over 8000 employees, this Electrical Distributor worked with GreenEcho to implement Salesforce.com Service Cloud. GreenEcho performed the implementation while identifying and addressing key improvements in conjunction with its client. Additionally, this client leverages GreenEcho’s Scalable, Intelligent CRM and Insourcing vs Outsourcing Offerings whereby GreenEcho… continue reading.
GreenEcho was engaged by this client to review its sales and sales operations business process as they are applied within Salesforce.com. Leveraging Business Process Reengineering best practices and our in-depth Salesforce.com knowledge, we were able to identify key trends and barriers to success while also presenting solutions to those barriers.
GreenEcho was engaged by this client to address multiple adoption issues with its Salesforce.com implementation. Leveraging Business Process Reengineering best practices and our in-depth knowledge of Salesforce.com, we were able to identify areas of rapid improvement for the key personas within the company.
GreenEcho, using Agile methodology, developed a customer portal prototype that enables this company’s customers to interact directly with the company across all devices. The solution drives customer loyalty, increases revenue, and reduces customer support costs while providing an industry first innovation.
GreenEcho worked with this multi-billion dollar electrical distributor to set the vision for it’s Salesforce1 and Force.com strategy. Working closely with this client, GreenEcho developed significant search capabilities and developed the proof of concept for its customer portal solution for eCommerce, customer self service, and customer retention and engagement.