GreenEcho combines the immediacy of cloud-based technologies with outsourcing expertise to evaluate non-core mission operations and assist in lowering overall operational costs. The solution may be in-sourced where GreenEcho takes responsibility for the cost, management and day-to-day employment of a division on-site.
If out-sourced is the appropriate method, then we will partner with our sister company, Total Outsource Systems, Inc., a global outsource firm providing world class technical and customer support solutions to some of the largest companies in their respective industries. We have the experience and global reach to become a trusted member of your organization’s service delivery team.
Customer contact channels include:
- Live phone support
- Social media channels
- Voice self-service
- Web self-service
- Chat and email
Continually expanding your customer base is vital for success. GreenEcho can help you improve your Customer Acquisition and maximize prospect conversion rates, boost the bottom line, and gain important market intelligence.
Customer satisfaction and loyalty is critical to any businesses’ success. GreenEcho can enhance your Customer Service and build and maintain customer relationships through high-quality customer contact and resolution.
Customer Service options include:
- Customer Service Portal: self-help, chat, email, voice
- Sales Agents
- Customer Contact Centers
- Business Intelligence Reporting
Companies increasingly struggle to deploy the accessible, trained resource needed to adequately support their installed technologies. As these technologies are pushed further into the field with the exciting deployment of mobile, there are even more mission critical and geographically disbursed technologies to support. Our people, process and technology will improve the quality and enhance the responsiveness of your helpdesk, while providing a single point of accountability and complimenting your IT department.
Whether you use our fully trained Technical Support agents or your in-house Technical Support Department, GreenEcho can provide tools that allow for rapid problem-solving and deliver valuable feedback, which helps avoid costly service cancellations and product returns.
We provide you with integrated tools and services for Technical Support including self-help and live support (Internet chat, email, voice) for software and hardware support, installation support, troubleshooting, RMA handling, warranty determination and claim verification.