Whether they are delivered as pure cloud services or a hybrid combination of cloud delivery and on-premise deployments, next-generation CRM solutions are far more than the sum of their parts.
We go beyond strategy to launch scalable solutions that help your business see better and faster results from customer engagements. We align cross-functional experts to focus on what matters most to your customers, using technology that fits your needs, and builds on your capabilities.
Explore our Process & CRM solutions below:
CRM that’s able to adapt and grow. Cloud-based technologies are redefining the value proposition of CRM systems. Innovative cloud-based CRM allows a company to spend only as much money as it needs for its current demand and prevents material capital expenditures.
Legacy systems restricted the flow, visibility and access to information about the customer interaction within the enterprise. Today’s tools, properly designed, bring real-time analytics from customer interactions directly to decisions makers. Because Scalable CRM is “on-demand” and browser based, the CRM system expands quickly to accommodate growth within the company.
Define, deploy and grow as needed.
Customer satisfaction and loyalty is critical to any businesses’ success. GreenEcho can enhance your Customer Service and build and maintain customer relationships through high-quality customer contact and resolution.
Customer service options include: Customer Service Portal: self-help, chat, email, voice; Sales Agents; Customer Contact Centers; and Business Intelligence Reporting
Continually expanding your customer base is vital for success. GreenEcho can help you improve your Customer Acquisition and maximize prospect conversion rates, boost the bottom line, and gain important market intelligence.
Companies increasingly struggle to deploy the accessible, trained resource needed to adequately support their installed technologies. As these technologies are pushed further into the field with the exciting deployment of mobile, there are even more mission critical and geographically disbursed technologies to support.
Our people, process and technology will improve the quality and enhance the responsiveness of your helpdesk, while providing a single point of accountability and complimenting your IT department.
Whether you use our fully trained Technical Support agents or your in-house Technical Support Department, GreenEcho can provide tools that allow for rapid problem-solving and deliver valuable feedback, which helps avoid costly service cancellations and product returns.
We provide you with integrated tools and services for Technical Support including self-help and live support (Internet chat, email, voice) for software and hardware support, installation support, troubleshooting, RMA handling, warranty determination and claim verification.