In an effort to provide a high level of customer service to the field organization of over 8000 employees, this Electrical Distributor worked with GreenEcho to implement Salesforce.com Service Cloud. GreenEcho performed the implementation while identifying and addressing key improvements in conjunction with its client. Additionally, this client leverages GreenEcho’s Scalable, Intelligent CRM and Insourcing vs Outsourcing Offerings whereby GreenEcho provides leadership and personnel in support of the field service organization.